Refund Policy

Special Orders

Our representatives will be happy to assist you with all your special orders. Please supply us with all information pertaining to the product you wish to order.

Returns, Refunds, & Exchanges

Please make sure to include the original packaging, manuals, and all other products pieces with your return. We reserve the right to refuse returns or assess additional fees at our discretion if the merchandise is not in the original packaging and ready-to-be-sold condition.

For all other products, returns for refunds must be made within 10 days, minus shipping and handling fees. Returns for store credit or exchange must be made within 30 days. Special orders are ineligible for returns. We only replace items if they are defective or damaged, and notified within 10 days. A refund will be processed once product is received from customer. Customers must notify return within 10 days and provide a tracking number to be eligible for a refund.

Shipping

All Major Units purchasable online ship via any Courier or a freight carrier determined by Loves spell cast logistics team. Most items not purchasable on the website will require delivery via freight carrier.

Items shipped via freight to remote locations and destinations outside, may have an additional shipping cost applied. While rare, on the occasion that an order has been placed in one of these areas, a representative will contact you to confirm the shipping destination and rates. At that time, customers may opt to cancel the order at no cost or cover the additional freight fees.

Shipping costs are non-refundable. Customers will be responsible for paying all shipping costs when returning an order. Make sure to get a tracking number for your shipment. Customers bear the responsibility to monitor the progress of any returned packages.

Please allow up to 5 business days during peak season for processing and shipping on all major units. All orders are processed in the order they are received. Customers may experience slight shipment delays due to a high volume of orders. Loves spell cast is actively working towards optimizing its services to best support this increase in demand. Thank you for your understanding.

Warranty Information & Damaged Goods

Most items we sell are covered by warranties. If you experience difficulty with a product, please contact the Loves spell casts Team for assistance and troubleshooting help or email info@lovesspellcast.com. We will work with you to resolve any issues.

We thoroughly inspect all items prior to shipment. We suggest that you also thoroughly inspect the items before accepting delivery. If damage is apparent, refuse delivery or if your parcel is left without a signature and damage is found, please contact Loves spell cast team. Do not discard the box or any packaging materials.